Refunds & Returns

🎧 Personal audio & video messages

No refunds. Every message is recorded especially for you and is a personal, once-off product that cannot be returned or resold. Please make sure your details and message text are correct before paying. (If we decline a request or cannot deliver it, you do receive a full refund.)

📦 Shop products

Products are replaced or refunded only if the item arrived damaged or you received the wrong order. Notify us within 7 days of delivery at orders@lizzmeiring.com with your order number and a photo of the problem. Our process:

1. We arrange a courier to collect the package at our cost (in the original packaging where possible).
2. We replace the item and send the correct/new one to you; or
3. If you prefer a refund, it is processed once we have received the returned package, to the same payment method you used.

Products that were delivered correctly and undamaged do not qualify for a refund — every item is limited and often personally signed.

🎟️ Show tickets

Tickets are not sold through this website — they are handled by independent ticketing platforms (e.g. the seller shown on each event's page). For refunds, exchanges or ticket queries, please contact the ticket seller directly; their policy applies. If a show is cancelled, the event stays marked EVENT CANCELLED on our site for 5 days as notice to ticket holders.

This policy does not detract from your rights under the Consumer Protection Act. Enquiries: orders@lizzmeiring.com